Gallus offers modular service modules that are specially tailored to your needs. Whether you use digital or conventional printing systems, you can flexibly combine the service modules to create a customized solution that meets your production requirements.
Whenever help is needed and valuable production time is at stake, you can contact Gallus experts via the general Gallus helpdesk number. After listening carefully to the operator's description of the problem, a thorough analysis is carried out, if necessary with the aid of remote login support functions.
In order to provide you with the best possible support, we offer four different conventional service contracts:
All service contracts include a free telephone hotline for production support during business hours (CET/CEST) and remote login functionality for detailed status analyses and remote operational support. With the Optimo and Premium service packages, you also benefit from extended availability times—for even greater security and flexibility in everyday production.
We also offer tiered service agreements for our digital printing systems:
Depending on the level you choose, you benefit from different levels of availability of our helpdesk – for exactly the support you need.
To enable even greater modularity and flexibility, the service contracts can be individually expanded with additional options. These include, among other things:
This allows you to tailor your service package to your specific requirements – powerful, scalable, and future-proof.
To learn more about our conventional and digital service agreements, please contact your local Gallus/Heidelberg service partner.
