Global Gallus sales and service centres – Gallus South East Asia Pte. Ltd.

True to the Gallus motto – Success and security for the labelprinter – Gallus reviews and optimises its processes and customer focus on an ongoing basis. As part of this optimisation process, the company is evolving with the aim of achieving greater customer proximity in emerging markets. It is founding additional sales and service organisations, such as the regional Gallus sales and service centre in Singapore that opened its doors on 1 September 2011. As Managing Director of Gallus South East Asia Pte. Ltd., Dario Urbinati is in charge of the Gallus sales centre for the entire market in this region.

Based in Singapore, Gallus South East Asia Pte. Ltd. (Gallus SEA) is a customer-focused regional sales and service centre for the markets of South East Asia, i.e. Cambodia, Indonesia, Laos, Malaysia, Singapore, Thailand, Vietnam and the Philippines. However, it also provides services for countries in northern Asia such as Korea and Taiwan. Gallus SEA opened on 1 September 2011 and currently employs over 20 trained and experienced sales engineers, sales reps and administrative staff in Singapore.

Please feel free to get in touch. We will be happy to provide you with further details.

Gallus South East Asia Pte. Ltd.
German Centre for Industry and Trade
25, International Business Park
Office # 2-14
609916 Singapore
T: +65 6896 4892
F: +65 6896 4895

Brief interview with Dario Urbinati, Managing Director of Gallus SEA

Name:

Dario Urbinati

Position:

Managing Director of Gallus South East Asia Pte. Ltd.

Education:

MBA at the University of Toronto's Rotman School of Management
EMBA at the University of St.Gallen (HSG)
Bachelor's degree in Business Administration at St.Gallen University of Applied Sciences
Swiss Federal Diploma of Higher Vocational Education and Training as an electrician

Family:

Married with three children

Hobbies:
My work and family commitments don't leave me with much time for hobbies, but if I do get a chance, I enjoy reading or doing a bit of sport.

You have been Managing Director of Gallus SEA since 1 September 2011. What spurs you on in this position?

My motivation is very clear – cultivating and further expanding the sales and customer service network for Gallus products and services in one of the world's most dynamic regions. I know from my own experience that Gallus offers its associates, customers and industry partners a number of outstanding benefits thanks to its customer focus, innovative product development and exceptional technical achievements. It is naturally an incentive and an objective for me to make the company the most valued partner of all players in our industry.

Have you previously held any other positions at Gallus?

I was a product manager for the company's screen printing business for five years.

What do you like about Gallus and being part of the Gallus family?

I like the Gallus corporate culture, which is based around teamwork, making balanced decisions and systematically focusing on customer needs. I also enjoy working for an owner-run family company that benefits from short and pragmatic processes.

What do you consider to be the key strengths of Gallus?

Gallus products are clearly superior, especially in terms of technology and design. I firmly believe that we are one of the most innovative companies in our field. A further strength is how easy we are to work with. The personal approach is well developed and the responsible people in all sections are easy to contact, offering good accessibility.

Gallus has a highly motivated workforce. The members of the Gallus family really enjoy their work and that makes everyday operations far easier for customers, partners and Gallus itself.

Last but not least, our products offer the best cost-benefit ratio, which makes Gallus an attractive partner for equipment, services, consumables and training.

How are the general economic situation and the label market looking in your region?

South East Asia has an extremely heterogeneous market. Some parts are currently enjoying growth that exceeds all expectations and is almost overwhelming industry players. Other regions are still waiting to take off and some are developing slowly but surely in the wake of others.
Generally speaking, we are seeing a decrease in the dependence on Western markets as the driving force behind the industry as domestic markets continue to develop and become more dynamic. This naturally opens up excellent opportunities for us.

What do you consider to be the most important factors as regards the partnership with Gallus customers in your market?

I think the characteristics required for a good partnership are universal. They include:
- trust
- reliability (in terms of both products and keeping promises)
- customer/partner focus
- contact
- commitment
- passion

How do you ensure that these customer needs are met?

We act as Gallus always does – these values are the values Gallus stands for.